Frequently Asked Questions

For international orders, a credit card, debit card or PayPal account is required to make a purchase. Card processing is done by PayPal.

For orders from Kenya, alternative payment methods are available. Get in touch

If your credit card is being declined, try the following:

• Check your account balance/ credit limits and ensure that you have enough to cover the amount shown on the checkout page.
• Make sure the billing details entered on the checkout page match those on your card.
• Make sure your card has not expired. The month and year of expiry is listed on the front of your card.
• Make sure to enter the correct CVV code. The code is located on the back of your card.
• Review your bank's/card's daily withdrawal limit
• Wait 24 hours and try again.

Paypal issues

If you are experiencing issues with an existing Paypal account, contact PayPal support: Go to page

If none of the above steps work, write to us at curator@kamunya.com and someone will assist you.

Yes. All buyers are required to create an account. Creating an account helps us prevent fraud and allows us to easily contact you with information regarding your orders.

Any information you provide is stored securely and is not shared with any third parties.

All artwork is shipped globally from Kamunya's studio in Kenya.

A global flat rate is charged on all items. The price of shipping is included within the artwork price.

The buyer is responsible for paying any international customs fees. These fees vary or may not be applicable depending on your country of residence. Check with your country's tax body to determine if you will incur additional costs.

Some of the paintings includes a tiny signature towards the bottom edge. The signatures are visible on the artwork images on the shop page.

Artworks usually arrive within fourteen days of placing the order. Delays may occur due to customs clearance in your country of residence, natural disasters or severe weather. We will notify you in case of any unforseen delays.

This varies depending on the medium of the painting.

Visit your Account Page to track orders and view history. We will also send you important notifications via email.